THE SOLAR GROUPS SERVICE MANDATE

We strive to form alliances with all of our customers to make a meaningful contribution to their success. As a company and as individuals we are relentless in our commitment to outstanding customer service.

PRINCIPLES OF CUSTOMER SERVICE

Anticipate each customer's unique needs, exceed their expectations and ensure optimum quality and production;

Be relentless in pursuit of excellence in all avenues of business with emphasis on our demeanor and dress code;

To have integrity in maintaining our values and standards and to deliver what we promise;

Provide the training and resources to our employees in the latest equipment and technology;

Demonstrate honesty and sincerity, maintaining open and frequent communication ensuring that requests are addresses to our customers satisfaction;

Our commitment to our customer satisfaction is matched only by our dedication to safety.

"No building too tall or task too small"

Solar cleans high-rise and low-rise windows in the commercial building market and a whole lot more. From blind cleaning to glass replacement, from staging to the rental and operation of high tech equipment, Solar helps building owners and property managers with the total care and cleaning of their buildings.

We are experts in elevating equipment, innovative technology, safety and customer security. Think of us as a one-stop source for full service building maintenance, with the highest standards. 

Worry-Free Scheduling and Billing
With our specialized software and computerized billing system, we can customize a reporting process to suit your needs.

• Many clients opt for our Equal Billing Plan. You have the benefit of budgeting on a regular, predictable basis, plus we provide you with detailed work logs to confirm the work has been performed to standard.
• Manage more than one building? We can design a customized billing and scheduling log for multiple sites
• Daily/Weekly/Monthly/Quarterly progress reporting
• Detailed invoicing and Spread sheets available
• E.T. - We offer Electronic Transfers - for direct billing and payment
  
  

NEW SOFTWARE SYSTEMS 

1. Customers will be informed by email when job starts (with job description) , updates by email on job status and email on job completion.
   
2. Customers have access to our web site where they can login with their user name and password. This allows them to see all jobs completed on what date also they will see progress reports on each job and the next scheduled job.
   
3. There is also an area which has notes for damaged reports and also pictures of damaged areas.
   
4. All emails sent can be replied to with comments.
5. Our WSIB Certificate and insurance is available online on your customer page of our web site.
6. PDF files updated to show progress of all work completed on the exterior and the interior of your building.
7. A calendar which shows all work scheduled between any dates picked.
8. A customer area  which will show updated certification of all Solar Equipment.

What the software does is give the customer instant information on Solar’s work and also allows them to see history and upcoming scheduled work. Also the supervisors will be updating all job status each day (www.solarwindowcleaning.com).

Here are just a few of our cleaning and building services:

• High Rise Window Cleaning
• Low Rise Window Cleaning
• Metal and granite Cleaning
• Caulking
• Venetian blinds
• Seasonal decorations
• Light bulb and filter replacement
• Equipment rental
• Spider and bird control
• Engineering
• Pressure washing
• Emergency service - Life threatening and building safety
• Anchor inspections
• Glazing